We’re here to help! Whether you have a question about your order, need assistance with your FreshCore, or just want to share your feedback, please feel free to reach out.
📦 Track Your Order
Need to check the status of your shipment? You can easily track your package using your tracking number through either of the following global tracking portals:
- 17Track: https://www.17track.net/en
- Cainiao Global: https://global.cainiao.com
Note: Please allow 2–3 business days for your tracking status to update after your order has shipped, as carrier systems can occasionally experience brief delays.
✉️ Get in Touch
Have a question or need personalized assistance? Our dedicated support team is ready to assist you!
- Email Us: [email protected]
- Response Time: We aim to respond to all inquiries within 1 business day (Monday – Friday).
💡 Quick Answers
Before reaching out, you might find an instant answer to your question on our Frequently Asked Questions (FAQs) Page. We cover everything from shipping times and usage tips to our 60-day money-back guarantee!